3 Features That Only a CRM Can Provide

If your business has never used a CRM, or has explored project management tools in place of a CRM, we are certain there have been plenty of missed opportunities and lack of organization along the way. After all, construction businesses are intricate in nature, with plenty of client relationships to manage, and it is more important than ever to have a reliable system in place.

 

So, what can a CRM provide that other project management tools can’t?

 

Client History and Centralization

 

Have you ever been in a situation where you needed to reference client communication or history from four years ago, but you just can’t seem to find the email in your inbox? A CRM fixes all of that. Such systems keep all client conversations in one place and makes it easy for you to reference on-the-go. A CRM ensures you are never confused about key communication with your most important clients, storing client history and keeping it centralized along the way.

 

Tracking Events and Tasks

 

As great as a pen and paper can be to keep track of your tasks, it just isn’t the same as what a CRM can provide. Such a system will not only help you keep track of every event and task you have on your lengthy to-do list, it will also provide complete visibility into tasks associated with your colleagues. For example, if you are managing a project for Client X and Salesperson Y is also working on the project, a CRM will allow you to work together and relate those tasks and events to the appropriate lead, contact or company. Doing so allows you to form a unified, cohesive and integrated business unit.

 

Never Lose your Data

 

This is the big one (and our personal favorite). If you are tracking your data through calendars, the aforementioned pen and paper or on your computer hard drive, there is a chance that your data and important information could be lost or stolen. A CRM effectively protects your data. Backing-up your data and protecting your infrastructure ensures  your important emails and client notes will never be lost.
With the intricacies of a construction business, it is important to focus on the work and the projects instead of worrying about client history, tracking events and losing data.

3 Reasons Why You Need a CRM That Will Adapt With Your Business

3 Reasons Why You Need a CRM That Will Adapt With Your BusinessAs your business expands to meet client demands, as will your relationships with vendors and programs you use. Scaling a business in any industry comes with learning opportunities, and your programs need to adapt with you – especially in the construction industry.

You wouldn’t partner with a vendor that is unable to scale to your growth, so why would you partner with a CRM that isn’t able to adapt with your business?

Below are 3 reasons why you need a CRM that will grow with you.


1. Infrastructure and technology changes.

There are many decisions to make when deciding on a CRM that suits your business, and infrastructure and technology changes are key. As your business expands, as will your personnel. It is important to select a CRM that offers both on-premise and cloud options so the platform will be able to adapt to any changes you make within your infrastructure and technology.


2. You’re on-the-go.

As a business owner or decision maker, you are always on-the-go. As your business develops, as will your need to be mobile and desktop responsive in all areas of your business, from email to client calls and reviewing key project information. It is important to ensure your CRM is both mobile and desktop responsive, allowing you to work anywhere and anytime.


3. You need complete system integration.

For many businesses, there is considerable value in the integration of systems and programs you use daily. As your business grows and develops, there will surely be an increase in programs you use. As such, it is important to work with a CRM that offers complete system integration with the programs you use often. Solutions such as Quickbooks, ComputerEase and SAP should work within the CRM you use.

As your business grows and develops, it is important to work with a CRM that is able to adapt with you. From technology to system integration, ensure you select a program that will make your life easier along the way.